Shipping and returns
We deliver within Ukraine and to other countries worldwide.
ORDER PROCESSING
Orders for in-stock items are usually processed within 2-3 business days after payment confirmation.
PRE-ORDER ITEMS
Some items are available for pre-order. The estimated production or preparation time for such items is indicated on the product page. If an item is purchased on a pre-order basis, shipment may take place after it is ready, unless otherwise agreed separately.
DELIVERY WITHIN UKRAINE
Delivery within Ukraine is carried out by local delivery services. Delivery times depend on the region and the selected carrier.
INTERNATIONAL SHIPPING
We also ship internationally. Shipping costs and delivery times depend on the destination country and the delivery method selected during checkout.
SHIPPING CONFIRMATION
After your order has been shipped, you will receive a confirmation message and, if available, a tracking number for shipment tracking.
CUSTOMS DUTIES AND TAXES
International orders may be subject to customs duties, taxes, or import fees in accordance with the rules of the destination country. These charges are the responsibility of the customer.
POSSIBLE DELAYS
In some cases, delivery times may change due to customs procedures, logistics service workloads, seasonal demand, or other circumstances beyond our control.
ACCURACY OF DELIVERY INFORMATION
Please check your delivery details carefully when placing an order. We are not responsible for failed delivery in cases where the customer provides incorrect or incomplete shipping information.