We have compiled answers to the most common questions regarding ordering, delivery, pre-orders, size selection, and returns.

1. How quickly are orders processed?

Orders for in-stock items are usually processed within 1–3 business days after payment confirmation.

2. Do you deliver across Ukraine?

Yes, we deliver across Ukraine. Delivery times depend on the region and the chosen carrier.

3. Do you offer international shipping?

Yes, we also offer international shipping. The cost and delivery times depend on the destination country and the shipping method chosen during checkout.

4. What does pre-order mean?

Pre-order means that the item is manufactured or prepared after order confirmation. Estimated lead times are indicated on the product page or can be clarified individually.

5. How do I know which size to choose?

If you are unsure about the size, please contact us before placing your order. We will help you with size and fit selection.

6. Can I return or exchange an item?

Yes, if the item meets the return or exchange conditions. Detailed rules are available on the shipping and returns page.

7. What should I do if I received a defective or incorrect item?

Please contact us within 48 hours of receiving your order and include photos confirming the issue.

8. Can I ask questions before purchasing?

Yes, we are happy to help with size selection, product details, pre-order conditions, or delivery.

9. How can I contact you?

You can email us at info@upslowuse.com or message us on Instagram: @upslowuse.

10. Where can I find additional information?

Key service information can also be found on the Help page.