Delivery
1. ALL ORDERS ARE PROCESSED WITHIN 2-3 BUSINESS DAYS (EXCLUDING WEEKENDS AND HOLIDAYS) AFTER RECEIVING YOUR ORDER CONFIRMATION EMAIL. YOU WILL RECEIVE ANOTHER NOTIFICATION WHEN YOUR ORDER HAS SHIPPED.
2. ALL PRODUCTS ARE MADE IN UKRAINE AND ARE SHIPPED WORLDWIDE FROM THERE VIA DHL (6-8 BUSINESS DAYS) OR EMS(10-15 BUSINESS DAYS).
3. WE OFFER FREE SHIPPING IN UKRAINE VIA NOVA POSHTA.
4. WE OFFER FREE EXPRESS SHIPPING (5-14 DAYS) FOR ALL INTERNATIONAL ORDERS ABOVE 400.00 DOLLARS. YOUR SHIPPING FEE WILL BE CALCULATED AND DISPLAYED AT CHECKOUT.
5. YOUR ORDER MAY BE SUBJECT TO IMPORT DUTIES AND TAXES (INCLUDING VAT), WHICH ARE INCURRED ONCE A SHIPMENT REACHES YOUR DESTINATION COUNTRY. UPSLOWUSE IS NOT RESPONSIBLE FOR THESE CHARGES IF THEY ARE APPLIED AND ARE YOUR RESPONSIBILITY AS THE CUSTOMER.
6. WHEN YOUR ORDER HAS SHIPPED, YOU WILL RECEIVE AN EMAIL NOTIFICATION FROM US WHICH WILL INCLUDE A TRACKING NUMBER YOU CAN USE TO CHECK ITS STATUS. PLEASE ALLOW 48 HOURS FOR THE TRACKING INFORMATION TO BECOME AVAILABLE.
2. ALL PRODUCTS ARE MADE IN UKRAINE AND ARE SHIPPED WORLDWIDE FROM THERE VIA DHL (6-8 BUSINESS DAYS) OR EMS(10-15 BUSINESS DAYS).
3. WE OFFER FREE SHIPPING IN UKRAINE VIA NOVA POSHTA.
4. WE OFFER FREE EXPRESS SHIPPING (5-14 DAYS) FOR ALL INTERNATIONAL ORDERS ABOVE 400.00 DOLLARS. YOUR SHIPPING FEE WILL BE CALCULATED AND DISPLAYED AT CHECKOUT.
5. YOUR ORDER MAY BE SUBJECT TO IMPORT DUTIES AND TAXES (INCLUDING VAT), WHICH ARE INCURRED ONCE A SHIPMENT REACHES YOUR DESTINATION COUNTRY. UPSLOWUSE IS NOT RESPONSIBLE FOR THESE CHARGES IF THEY ARE APPLIED AND ARE YOUR RESPONSIBILITY AS THE CUSTOMER.
6. WHEN YOUR ORDER HAS SHIPPED, YOU WILL RECEIVE AN EMAIL NOTIFICATION FROM US WHICH WILL INCLUDE A TRACKING NUMBER YOU CAN USE TO CHECK ITS STATUS. PLEASE ALLOW 48 HOURS FOR THE TRACKING INFORMATION TO BECOME AVAILABLE.
International Returns
For international orders, a return request must be submitted within 14 calendar days from the date of order delivery.
If the return is not due to a product defect or an error on our part, the costs for return international shipping are borne by the buyer.
In the case of an international return, any customs duties, taxes, or other fees associated with the return are also borne by the buyer.
The cost of original shipping is non-refundable.
Upon receipt and inspection of the returned item, funds will be refunded to the same payment method used when placing the order.
If the item was delivered defective or in error, please contact us, and we will help resolve the situation individually.
